At Bourbon and Whiskey Vaults, we take pride in delivering high-quality products. This Returns & Refunds Policy explains the terms under which we accept returns and issue refunds for purchases made through bourbonandwhiskeyvaults.com.
1. Eligibility for Returns
Due to the nature of our products (alcohol), we only accept returns in the following circumstances:
- Items arrive damaged or defective
- Wrong product shipped due to an internal error
All return requests must be submitted within 7 days of receiving your order. To be eligible, products must be unopened, in original packaging, and accompanied by proof of purchase.
Please note: Opened bottles, used items, or products that do not meet the above criteria are not eligible for returns or refunds.
2. How to Request a Return
To initiate a return, please contact our customer support team:
Email: [Your Support Email]
Address: [Your Company Address]
Include your order number, product details, and a clear description of the issue (e.g., damage, incorrect item). Our team will review your request and provide instructions for returning the item.
3. Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect items).
We recommend using a trackable shipping method to ensure your return arrives safely.
Items returned without tracking may not be accepted, and shipping costs are non-refundable unless otherwise stated.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
Partial refunds may apply in cases where items are not returned in their original condition or are damaged beyond initial shipping issues.
5. Exchanges
At this time, we do not offer direct product exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order for the replacement.
6. Non-Returnable Items
The following items cannot be returned:
- Opened or used bottles of alcohol
- Gift cards or promotional items
- Items damaged due to misuse, accidents, or improper storage